Incidents reported on status page for WebHero https://status.webhero.com.my/ https://d1lppblt9t2x15.cloudfront.net/logos/e05e88a6422fa182166b9065da610dbe.png https://status.webhero.com.my/ en https://status.webhero.com.my/ Fri, 09 Jan 2026 01:16:20 +0000 https://status.webhero.com.my/#2d44b5d7aa3be739f3e4b255630b6fa5853fcdd08eee544bb42dffc801144578 WebHero Cloud recovered https://status.webhero.com.my/ Thu, 08 Jan 2026 20:25:48 +0000 https://status.webhero.com.my/#2d44b5d7aa3be739f3e4b255630b6fa5853fcdd08eee544bb42dffc801144578 WebHero Cloud went down https://status.webhero.com.my/ Fri, 26 Dec 2025 14:05:54 +0000 https://status.webhero.com.my/#01d1fc037abe751aae2e325f9f93b5b668aab930f6dc0d2dec9f8a812cef8b51 WebHero Cloud recovered https://status.webhero.com.my/ Fri, 26 Dec 2025 14:05:02 +0000 https://status.webhero.com.my/#81e7d87426d9c934106ef42830b9089a016ecbd233b8a5dae32a3363822766cb Email Receiving Service recovered https://status.webhero.com.my/ Fri, 26 Dec 2025 14:04:53 +0000 https://status.webhero.com.my/#5fa644e8f3613c8a1d23389a4f502c4ebaae015bf414098107cb669867aeccf1 WebHero Dedicated Server recovered https://status.webhero.com.my/ Fri, 26 Dec 2025 14:04:44 +0000 https://status.webhero.com.my/#0a9bf5523ac83e8156786f2a6af71acb5a2e9b96d078b4cd844bec3e72408cfd Email Sending Service recovered https://status.webhero.com.my/ Fri, 26 Dec 2025 13:56:20 +0000 https://status.webhero.com.my/#01d1fc037abe751aae2e325f9f93b5b668aab930f6dc0d2dec9f8a812cef8b51 WebHero Cloud went down https://status.webhero.com.my/ Fri, 26 Dec 2025 13:56:10 +0000 https://status.webhero.com.my/#5fa644e8f3613c8a1d23389a4f502c4ebaae015bf414098107cb669867aeccf1 WebHero Dedicated Server went down https://status.webhero.com.my/ Fri, 26 Dec 2025 13:53:37 +0000 https://status.webhero.com.my/#0a9bf5523ac83e8156786f2a6af71acb5a2e9b96d078b4cd844bec3e72408cfd Email Sending Service went down https://status.webhero.com.my/ Fri, 26 Dec 2025 13:51:36 +0000 https://status.webhero.com.my/#0d6e8c72d00a7ede46f31a624872a346d948e879f55e034b2cca17ccb90d8efa Email Sending Service recovered https://status.webhero.com.my/ Fri, 26 Dec 2025 13:49:20 +0000 https://status.webhero.com.my/#81e7d87426d9c934106ef42830b9089a016ecbd233b8a5dae32a3363822766cb Email Receiving Service went down https://status.webhero.com.my/ Fri, 26 Dec 2025 13:48:47 +0000 https://status.webhero.com.my/#0d6e8c72d00a7ede46f31a624872a346d948e879f55e034b2cca17ccb90d8efa Email Sending Service went down https://status.webhero.com.my/ Fri, 26 Dec 2025 13:26:09 +0000 https://status.webhero.com.my/#a24e38b2e61835b571a04df4ea0f9343c861f8e4b77353321265f4cde5bd155e Email Sending Service recovered https://status.webhero.com.my/ Fri, 26 Dec 2025 13:26:07 +0000 https://status.webhero.com.my/#801a1a12c3161cfb8ac72144bc239d4c01650f81f8de80b145520f57333f2d83 WebHero Dedicated Server recovered https://status.webhero.com.my/ Fri, 26 Dec 2025 13:25:57 +0000 https://status.webhero.com.my/#da1efc2fa86e92c97b29bf98f2f6811cd771e783ce9c7b389f54f06b3ef25e47 Email Receiving Service recovered https://status.webhero.com.my/ Fri, 26 Dec 2025 13:19:58 +0000 https://status.webhero.com.my/#801a1a12c3161cfb8ac72144bc239d4c01650f81f8de80b145520f57333f2d83 WebHero Dedicated Server went down https://status.webhero.com.my/ Fri, 26 Dec 2025 13:15:43 +0000 https://status.webhero.com.my/#a24e38b2e61835b571a04df4ea0f9343c861f8e4b77353321265f4cde5bd155e Email Sending Service went down https://status.webhero.com.my/ Fri, 26 Dec 2025 13:15:15 +0000 https://status.webhero.com.my/#da1efc2fa86e92c97b29bf98f2f6811cd771e783ce9c7b389f54f06b3ef25e47 Email Receiving Service went down https://status.webhero.com.my/incident/794308 Fri, 26 Dec 2025 13:05:00 -0000 https://status.webhero.com.my/incident/794308#cb2ec9f7663217afb27abace02d4c463b9556751140d93c0d8287ae63ce9f3d5 The server has been rebooted and is now operating normally. https://status.webhero.com.my/incident/794308 Fri, 26 Dec 2025 13:05:00 -0000 https://status.webhero.com.my/incident/794308#cb2ec9f7663217afb27abace02d4c463b9556751140d93c0d8287ae63ce9f3d5 The server has been rebooted and is now operating normally. https://status.webhero.com.my/incident/794308 Fri, 26 Dec 2025 13:05:00 -0000 https://status.webhero.com.my/incident/794308#cb2ec9f7663217afb27abace02d4c463b9556751140d93c0d8287ae63ce9f3d5 The server has been rebooted and is now operating normally. https://status.webhero.com.my/ Fri, 26 Dec 2025 13:00:53 +0000 https://status.webhero.com.my/#d518fcd3486409115e9f58b6a01e45fcad88b30e9371b42006b49317c4f44808 WebHero Dedicated Server recovered https://status.webhero.com.my/ Fri, 26 Dec 2025 13:00:43 +0000 https://status.webhero.com.my/#99a6b09374583aebf83f14a437c57cdfe68d6ba4e3b406cc23316ddae4b2290a Email Sending Service recovered https://status.webhero.com.my/ Fri, 26 Dec 2025 13:00:32 +0000 https://status.webhero.com.my/#c4dc16704c2f8338268e8eca99d2011d86e32c81b0a9216b38541544ef719b8f Email Receiving Service recovered https://status.webhero.com.my/incident/794308 Fri, 26 Dec 2025 12:58:00 -0000 https://status.webhero.com.my/incident/794308#24b8cb34b54e7df7cf3f22018b4e31fc37107abf8887277d8d83a848662d6092 Unusual traffic consistent with a DDoS attack has been detected. The team is continuing to investigate and assess the situation. https://status.webhero.com.my/incident/794308 Fri, 26 Dec 2025 12:58:00 -0000 https://status.webhero.com.my/incident/794308#24b8cb34b54e7df7cf3f22018b4e31fc37107abf8887277d8d83a848662d6092 Unusual traffic consistent with a DDoS attack has been detected. The team is continuing to investigate and assess the situation. https://status.webhero.com.my/incident/794308 Fri, 26 Dec 2025 12:58:00 -0000 https://status.webhero.com.my/incident/794308#24b8cb34b54e7df7cf3f22018b4e31fc37107abf8887277d8d83a848662d6092 Unusual traffic consistent with a DDoS attack has been detected. The team is continuing to investigate and assess the situation. https://status.webhero.com.my/ Fri, 26 Dec 2025 12:54:35 +0000 https://status.webhero.com.my/#d518fcd3486409115e9f58b6a01e45fcad88b30e9371b42006b49317c4f44808 WebHero Dedicated Server went down https://status.webhero.com.my/incident/794308 Fri, 26 Dec 2025 12:45:00 -0000 https://status.webhero.com.my/incident/794308#e6695bc5ac33d4609163993c3975e0ebe7925cc200f69cf9fb05cc96e912224f The server is currently unavailable. An engineer is looking into the issue and working to restore service as soon as possible. https://status.webhero.com.my/incident/794308 Fri, 26 Dec 2025 12:45:00 -0000 https://status.webhero.com.my/incident/794308#e6695bc5ac33d4609163993c3975e0ebe7925cc200f69cf9fb05cc96e912224f The server is currently unavailable. An engineer is looking into the issue and working to restore service as soon as possible. https://status.webhero.com.my/incident/794308 Fri, 26 Dec 2025 12:45:00 -0000 https://status.webhero.com.my/incident/794308#e6695bc5ac33d4609163993c3975e0ebe7925cc200f69cf9fb05cc96e912224f The server is currently unavailable. An engineer is looking into the issue and working to restore service as soon as possible. https://status.webhero.com.my/ Fri, 26 Dec 2025 12:38:48 +0000 https://status.webhero.com.my/#99a6b09374583aebf83f14a437c57cdfe68d6ba4e3b406cc23316ddae4b2290a Email Sending Service went down https://status.webhero.com.my/ Fri, 26 Dec 2025 12:37:10 +0000 https://status.webhero.com.my/#c4dc16704c2f8338268e8eca99d2011d86e32c81b0a9216b38541544ef719b8f Email Receiving Service went down https://status.webhero.com.my/ Tue, 16 Dec 2025 11:37:32 +0000 https://status.webhero.com.my/#74efc09dbf71d32d69a733740d4499a33b9823f9a98b574b5f05138153b0f0a1 Email Sending Service recovered https://status.webhero.com.my/ Tue, 16 Dec 2025 11:35:17 +0000 https://status.webhero.com.my/#74efc09dbf71d32d69a733740d4499a33b9823f9a98b574b5f05138153b0f0a1 Email Sending Service went down https://status.webhero.com.my/ Mon, 08 Dec 2025 22:59:41 +0000 https://status.webhero.com.my/#8cf81e8456d731fd940982d9ee8d719cb4c10d650947af171e27c4c36159cfb8 Email Sending Service recovered https://status.webhero.com.my/ Mon, 08 Dec 2025 22:58:21 +0000 https://status.webhero.com.my/#8cf81e8456d731fd940982d9ee8d719cb4c10d650947af171e27c4c36159cfb8 Email Sending Service went down https://status.webhero.com.my/ Tue, 25 Nov 2025 23:39:48 +0000 https://status.webhero.com.my/#75bd7fd1eec37b0dd4ec2679d7c886fae4e799e00eae0cf43ec14f7f3257f319 Cloud Email Sending Service recovered https://status.webhero.com.my/ Tue, 25 Nov 2025 23:37:25 +0000 https://status.webhero.com.my/#75bd7fd1eec37b0dd4ec2679d7c886fae4e799e00eae0cf43ec14f7f3257f319 Cloud Email Sending Service went down https://status.webhero.com.my/ Mon, 03 Nov 2025 20:31:44 +0000 https://status.webhero.com.my/#6c5d4ea5dda126a4e22147fa8336c43db8ea3d561c19fe347086e3f85fb21a0c WebHero Dedicated Server recovered https://status.webhero.com.my/ Mon, 03 Nov 2025 20:31:21 +0000 https://status.webhero.com.my/#69b248fda3aa4238d40420eba892ce04ad4ef240e672d50dc71938b55ac9aafa Email Sending Service recovered https://status.webhero.com.my/ Mon, 03 Nov 2025 20:18:50 +0000 https://status.webhero.com.my/#6c5d4ea5dda126a4e22147fa8336c43db8ea3d561c19fe347086e3f85fb21a0c WebHero Dedicated Server went down https://status.webhero.com.my/ Mon, 03 Nov 2025 20:07:31 +0000 https://status.webhero.com.my/#69b248fda3aa4238d40420eba892ce04ad4ef240e672d50dc71938b55ac9aafa Email Sending Service went down https://status.webhero.com.my/ Thu, 30 Oct 2025 23:05:41 +0000 https://status.webhero.com.my/#d5a801300f8981e533fdbbebc766444ecd38073363b957f23d0e5d396de88104 Email Receiving Service recovered https://status.webhero.com.my/ Thu, 30 Oct 2025 23:05:40 +0000 https://status.webhero.com.my/#ca3d82730091399d8abd7903d09bc4cc07f2c7756eca409255ff156685275112 WebHero Dedicated Server recovered https://status.webhero.com.my/ Thu, 30 Oct 2025 23:05:29 +0000 https://status.webhero.com.my/#0f9ddec45ef46cace8cd91791bcab2d63dec0da642ec40e3d0ae7c7e6111da7a Email Sending Service recovered https://status.webhero.com.my/ Thu, 30 Oct 2025 23:04:24 +0000 https://status.webhero.com.my/#d5a801300f8981e533fdbbebc766444ecd38073363b957f23d0e5d396de88104 Email Receiving Service went down https://status.webhero.com.my/ Thu, 30 Oct 2025 23:04:23 +0000 https://status.webhero.com.my/#ca3d82730091399d8abd7903d09bc4cc07f2c7756eca409255ff156685275112 WebHero Dedicated Server went down https://status.webhero.com.my/ Thu, 30 Oct 2025 23:04:03 +0000 https://status.webhero.com.my/#0f9ddec45ef46cace8cd91791bcab2d63dec0da642ec40e3d0ae7c7e6111da7a Email Sending Service went down https://status.webhero.com.my/ Wed, 29 Oct 2025 13:52:04 +0000 https://status.webhero.com.my/#21609604c2d4259c5768d592d2ccc55cf28abea6531a4e575894435d33db5955 Cloud Email Sending Service recovered https://status.webhero.com.my/ Wed, 29 Oct 2025 13:51:46 +0000 https://status.webhero.com.my/#a4bca2acc24085e771604d32597813b8328904f0d0d04d835ed23ed1caf0dd3d Cloud Email Receiving Service recovered https://status.webhero.com.my/ Wed, 29 Oct 2025 13:50:21 +0000 https://status.webhero.com.my/#a4bca2acc24085e771604d32597813b8328904f0d0d04d835ed23ed1caf0dd3d Cloud Email Receiving Service went down https://status.webhero.com.my/ Wed, 29 Oct 2025 13:50:15 +0000 https://status.webhero.com.my/#21609604c2d4259c5768d592d2ccc55cf28abea6531a4e575894435d33db5955 Cloud Email Sending Service went down https://status.webhero.com.my/ Tue, 21 Oct 2025 01:36:31 +0000 https://status.webhero.com.my/#c5943f4cab6b5ab49edcf2157f261965ae677a6666205038d1e8e76adace64c0 Email Sending Service recovered https://status.webhero.com.my/ Tue, 21 Oct 2025 01:34:54 +0000 https://status.webhero.com.my/#c5943f4cab6b5ab49edcf2157f261965ae677a6666205038d1e8e76adace64c0 Email Sending Service went down https://status.webhero.com.my/ Tue, 16 Sep 2025 16:02:25 +0000 https://status.webhero.com.my/#d96a525bdaea4950f89a9556db67d834ef3fd57fac8fbb8cf37a00b647ba050d WebHero Dedicated Server recovered https://status.webhero.com.my/ Tue, 16 Sep 2025 15:27:37 +0000 https://status.webhero.com.my/#d96a525bdaea4950f89a9556db67d834ef3fd57fac8fbb8cf37a00b647ba050d WebHero Dedicated Server went down https://status.webhero.com.my/ Mon, 08 Sep 2025 20:09:39 +0000 https://status.webhero.com.my/#0a5d23e3d936a8a345a6d5a71b6c79da799354c8cffc669ef69091d613c6b34a WebHero Dedicated Server recovered https://status.webhero.com.my/ Mon, 08 Sep 2025 20:08:18 +0000 https://status.webhero.com.my/#0a5d23e3d936a8a345a6d5a71b6c79da799354c8cffc669ef69091d613c6b34a WebHero Dedicated Server went down https://status.webhero.com.my/ Thu, 04 Sep 2025 09:59:54 +0000 https://status.webhero.com.my/#55f0d1259e7b65c7cdcf0e2d8c4b573fa39ffcf040d166ae2b4c68383e754eda Email Sending Service recovered https://status.webhero.com.my/ Thu, 04 Sep 2025 09:55:10 +0000 https://status.webhero.com.my/#55f0d1259e7b65c7cdcf0e2d8c4b573fa39ffcf040d166ae2b4c68383e754eda Email Sending Service went down https://status.webhero.com.my/ Fri, 29 Aug 2025 16:02:40 +0000 https://status.webhero.com.my/#3b2f5879194af95c81fe7683e55a3ca6b733504b7ab2283cf07b39ab7122189e Email Sending Service recovered https://status.webhero.com.my/ Fri, 29 Aug 2025 16:00:22 +0000 https://status.webhero.com.my/#3b2f5879194af95c81fe7683e55a3ca6b733504b7ab2283cf07b39ab7122189e Email Sending Service went down https://status.webhero.com.my/ Fri, 29 Aug 2025 15:50:13 +0000 https://status.webhero.com.my/#8cb0796bf752a719ec55ce72ee36993d59e41ffaf8a7903442e7c74e532ed5b9 Email Sending Service recovered https://status.webhero.com.my/ Fri, 29 Aug 2025 15:48:40 +0000 https://status.webhero.com.my/#8cb0796bf752a719ec55ce72ee36993d59e41ffaf8a7903442e7c74e532ed5b9 Email Sending Service went down https://status.webhero.com.my/ Tue, 19 Aug 2025 16:05:22 +0000 https://status.webhero.com.my/#ea234ccaa84d2a828bd3c74d070b40722fa3de6db69edddca77c7b6efca14b96 WebHero Dedicated Server recovered https://status.webhero.com.my/ Tue, 19 Aug 2025 16:04:21 +0000 https://status.webhero.com.my/#ea234ccaa84d2a828bd3c74d070b40722fa3de6db69edddca77c7b6efca14b96 WebHero Dedicated Server went down https://status.webhero.com.my/incident/546678 Thu, 17 Apr 2025 08:45:00 -0000 https://status.webhero.com.my/incident/546678#6b7575dbc15226d1251068deb2d116a16a6d36702de7db0d993feb8be4fc098c The connection issues affecting Unifi/TM users now appear to be resolved. Packet loss within TM’s network is no longer observed, and users should be able to access both email and website services normally. We’ll continue to monitor for stability, but things are looking back to normal. Thanks for your patience. https://status.webhero.com.my/incident/546678 Thu, 17 Apr 2025 08:45:00 -0000 https://status.webhero.com.my/incident/546678#6b7575dbc15226d1251068deb2d116a16a6d36702de7db0d993feb8be4fc098c The connection issues affecting Unifi/TM users now appear to be resolved. Packet loss within TM’s network is no longer observed, and users should be able to access both email and website services normally. We’ll continue to monitor for stability, but things are looking back to normal. Thanks for your patience. https://status.webhero.com.my/incident/546678 Thu, 17 Apr 2025 05:47:00 -0000 https://status.webhero.com.my/incident/546678#d659ffe1c3d2e791558c646ea4f3798742864cd1f48c492c05eddf69818c6b1f Some users on Unifi internet are having trouble connecting to the email server due to packet loss within Malaysia. We're working with the upstream provider to identify and fix the issue. https://status.webhero.com.my/incident/546678 Thu, 17 Apr 2025 05:47:00 -0000 https://status.webhero.com.my/incident/546678#d659ffe1c3d2e791558c646ea4f3798742864cd1f48c492c05eddf69818c6b1f Some users on Unifi internet are having trouble connecting to the email server due to packet loss within Malaysia. We're working with the upstream provider to identify and fix the issue. https://status.webhero.com.my/incident/385902 Fri, 21 Jun 2024 17:00:00 -0000 https://status.webhero.com.my/incident/385902#149a2417fb203b43086afd3da4cb4ffbaaba40fbdcc435e03618a22b2255ae6a Maintenance completed https://status.webhero.com.my/incident/385902 Fri, 21 Jun 2024 17:00:00 -0000 https://status.webhero.com.my/incident/385902#149a2417fb203b43086afd3da4cb4ffbaaba40fbdcc435e03618a22b2255ae6a Maintenance completed https://status.webhero.com.my/incident/385902 Fri, 21 Jun 2024 17:00:00 -0000 https://status.webhero.com.my/incident/385902#149a2417fb203b43086afd3da4cb4ffbaaba40fbdcc435e03618a22b2255ae6a Maintenance completed https://status.webhero.com.my/incident/385902 Fri, 21 Jun 2024 13:00:00 -0000 https://status.webhero.com.my/incident/385902#b85ba391f703a6c1e13a655eae085861a012b6cad79f94c926435b903723bfa7 Our server will undergo maintenance to upgrade the OS. This update is crucial as the current OS will stop receiving security updates by the end of this month. #### Impact on Services: - Servers will be unavailable during the maintenance window. - Please plan accordingly as you may experience some downtime. #### Reason for the Update: - **Security:** Protect against vulnerabilities with the latest updates. - **Performance:** Improve server performance. - **Reliability:** Maintain system stability and reliability. Thank you for your understanding. https://status.webhero.com.my/incident/385902 Fri, 21 Jun 2024 13:00:00 -0000 https://status.webhero.com.my/incident/385902#b85ba391f703a6c1e13a655eae085861a012b6cad79f94c926435b903723bfa7 Our server will undergo maintenance to upgrade the OS. This update is crucial as the current OS will stop receiving security updates by the end of this month. #### Impact on Services: - Servers will be unavailable during the maintenance window. - Please plan accordingly as you may experience some downtime. #### Reason for the Update: - **Security:** Protect against vulnerabilities with the latest updates. - **Performance:** Improve server performance. - **Reliability:** Maintain system stability and reliability. Thank you for your understanding. https://status.webhero.com.my/incident/385902 Fri, 21 Jun 2024 13:00:00 -0000 https://status.webhero.com.my/incident/385902#b85ba391f703a6c1e13a655eae085861a012b6cad79f94c926435b903723bfa7 Our server will undergo maintenance to upgrade the OS. This update is crucial as the current OS will stop receiving security updates by the end of this month. #### Impact on Services: - Servers will be unavailable during the maintenance window. - Please plan accordingly as you may experience some downtime. #### Reason for the Update: - **Security:** Protect against vulnerabilities with the latest updates. - **Performance:** Improve server performance. - **Reliability:** Maintain system stability and reliability. Thank you for your understanding. https://status.webhero.com.my/incident/360198 Wed, 24 Apr 2024 15:15:00 -0000 https://status.webhero.com.my/incident/360198#c455883d549b0f741d0563d8698dd2b84533687b5f676bb3de65118cd2760660 Maintenance completed https://status.webhero.com.my/incident/360198 Wed, 24 Apr 2024 15:15:00 -0000 https://status.webhero.com.my/incident/360198#c455883d549b0f741d0563d8698dd2b84533687b5f676bb3de65118cd2760660 Maintenance completed https://status.webhero.com.my/incident/360198 Wed, 24 Apr 2024 15:15:00 -0000 https://status.webhero.com.my/incident/360198#c455883d549b0f741d0563d8698dd2b84533687b5f676bb3de65118cd2760660 Maintenance completed https://status.webhero.com.my/incident/360198 Wed, 24 Apr 2024 15:00:00 -0000 https://status.webhero.com.my/incident/360198#9c2033ec904a07ada000e2831a69376d1425fc955554f133773c1a84373d4316 We're upgrading our database software and need to restart the server. This will cause about 10-15 minutes of downtime. https://status.webhero.com.my/incident/360198 Wed, 24 Apr 2024 15:00:00 -0000 https://status.webhero.com.my/incident/360198#9c2033ec904a07ada000e2831a69376d1425fc955554f133773c1a84373d4316 We're upgrading our database software and need to restart the server. This will cause about 10-15 minutes of downtime. https://status.webhero.com.my/incident/360198 Wed, 24 Apr 2024 15:00:00 -0000 https://status.webhero.com.my/incident/360198#9c2033ec904a07ada000e2831a69376d1425fc955554f133773c1a84373d4316 We're upgrading our database software and need to restart the server. This will cause about 10-15 minutes of downtime. https://status.webhero.com.my/incident/334527 Sat, 02 Mar 2024 23:00:00 -0000 https://status.webhero.com.my/incident/334527#47d75e89076f11b47c6cce1e61d91435acf41af161a1eb8a11057f2eb4215c08 Maintenance completed https://status.webhero.com.my/incident/334527 Sat, 02 Mar 2024 23:00:00 -0000 https://status.webhero.com.my/incident/334527#47d75e89076f11b47c6cce1e61d91435acf41af161a1eb8a11057f2eb4215c08 Maintenance completed https://status.webhero.com.my/incident/334527 Sat, 02 Mar 2024 21:00:00 -0000 https://status.webhero.com.my/incident/334527#93c985e2515ef2e7297f528d85facfcb97df264cd59739ee7af3d9c70a8e8352 Software upgrades will be carried out on the webmail platform by administrators during this period. While mail client connections via IMAP/POP3/SMTP will continue to function normally, there may be interruptions in accessing the webmail interface. https://status.webhero.com.my/incident/334527 Sat, 02 Mar 2024 21:00:00 -0000 https://status.webhero.com.my/incident/334527#93c985e2515ef2e7297f528d85facfcb97df264cd59739ee7af3d9c70a8e8352 Software upgrades will be carried out on the webmail platform by administrators during this period. While mail client connections via IMAP/POP3/SMTP will continue to function normally, there may be interruptions in accessing the webmail interface. https://status.webhero.com.my/incident/327082 Sat, 17 Feb 2024 13:53:00 -0000 https://status.webhero.com.my/incident/327082#e3141bf779208fd03fcc97b00918ab25de782bfeda0eb94f603b85641e9ea5bd Connection restored https://status.webhero.com.my/incident/327082 Sat, 17 Feb 2024 13:13:00 -0000 https://status.webhero.com.my/incident/327082#cd0537d6f7744e9b926ca0a1c4df1d29a9948645c2fd3244b9d681f7791f7c6d Upstream fibre engineers are continuing to carry out splicing activities, trying to restore the cable. https://status.webhero.com.my/incident/327082 Thu, 15 Feb 2024 23:56:00 -0000 https://status.webhero.com.my/incident/327082#615eef3ad487bec791cd278d28d9c9ca0ce8ace71949759e24b51673611601c5 Upstream fiber engineers are currently performing splicing activities on a fiber close to one of our important network routes to enhance capacity and stability. This work won't affect services, but there's a slight risk when engineers are near live traffic. https://status.webhero.com.my/incident/327082 Wed, 14 Feb 2024 21:00:00 -0000 https://status.webhero.com.my/incident/327082#9d5e8349982b9de484b94184685e9c43d7beec7aeadfca3340a961d2ea48dcec At 4am, our monitoring system detected a fiber breakage incident along a critical route in one of our data centers. This incident resulted in a brief disruption of network connectivity as we rerouted traffic to another healthy fiber. Network connectivity remains stable, and we expect no further disruption, however, services should be considered 'at risk' due to the reduced redundancy. We will provide a further update once full resilience has been restored. https://status.webhero.com.my/incident/322375 Mon, 05 Feb 2024 09:36:00 -0000 https://status.webhero.com.my/incident/322375#cfb250cb37695099c2c05d4ff8f8071acbbc487fe9b70f4235d81467d3696996 We've pinpointed a site on our platform that was hit by a significant DDOS attack, resulting in downtime and connection issues for other sites. We've successfully isolated the issue, and it should be resolved by now. https://status.webhero.com.my/incident/322375 Mon, 05 Feb 2024 09:36:00 -0000 https://status.webhero.com.my/incident/322375#cfb250cb37695099c2c05d4ff8f8071acbbc487fe9b70f4235d81467d3696996 We've pinpointed a site on our platform that was hit by a significant DDOS attack, resulting in downtime and connection issues for other sites. We've successfully isolated the issue, and it should be resolved by now. https://status.webhero.com.my/incident/322375 Mon, 05 Feb 2024 09:36:00 -0000 https://status.webhero.com.my/incident/322375#cfb250cb37695099c2c05d4ff8f8071acbbc487fe9b70f4235d81467d3696996 We've pinpointed a site on our platform that was hit by a significant DDOS attack, resulting in downtime and connection issues for other sites. We've successfully isolated the issue, and it should be resolved by now. https://status.webhero.com.my/incident/322375 Mon, 05 Feb 2024 08:20:00 -0000 https://status.webhero.com.my/incident/322375#13274753d4dc8c62ba1b653a008d8a8781dc7e3d34d014d292d5e2e9c83da3bc IMAP and SMTP are currently down. Server engineer is investigating the issue. https://status.webhero.com.my/incident/322375 Mon, 05 Feb 2024 08:20:00 -0000 https://status.webhero.com.my/incident/322375#13274753d4dc8c62ba1b653a008d8a8781dc7e3d34d014d292d5e2e9c83da3bc IMAP and SMTP are currently down. Server engineer is investigating the issue. https://status.webhero.com.my/incident/322375 Mon, 05 Feb 2024 08:20:00 -0000 https://status.webhero.com.my/incident/322375#13274753d4dc8c62ba1b653a008d8a8781dc7e3d34d014d292d5e2e9c83da3bc IMAP and SMTP are currently down. Server engineer is investigating the issue. https://status.webhero.com.my/incident/302073 Mon, 18 Dec 2023 13:55:00 -0000 https://status.webhero.com.my/incident/302073#32a6bbe64884254a4040de4ca1f7300435788c3b77f2fce10f90209a445938d1 We're currently receiving reports of some websites experiencing 503 errors. Our server engineers are investigating the issue now. Apologies for any inconvenience caused. https://status.webhero.com.my/incident/244995 Sat, 12 Aug 2023 13:33:00 -0000 https://status.webhero.com.my/incident/244995#d6011da8ab69467d7c8ade88fd622829825c868e4587ce93bfb63bb293d666e6 We are currently experiencing brief intermittent server downtimes. Our server engineer is actively investigating the issue. We appreciate your patience and understanding. Update: The issue related to the CDN network connection has been identified and resolved. https://status.webhero.com.my/incident/217599 Thu, 08 Jun 2023 11:11:00 -0000 https://status.webhero.com.my/incident/217599#6574cd3f7c8db85d3534cd16e14bb7b87b3485df12d54edbd78072ff03417bc0 We have identified a false alert issue with our website monitoring bot. It has been reporting downtime and excessive redirection for certain websites. However, this problem is limited to a monitoring bot and does not affect the actual website uptime service. Rest assured, your website's uptime remains unaffected. https://status.webhero.com.my/incident/187930 Wed, 22 Mar 2023 13:03:00 -0000 https://status.webhero.com.my/incident/187930#dee21317f32365986dd3edb6c72987324254afff5ca903d3f90bb9c7a9a5d825 There have been SMTP sending issues recently, but our system administrators are investigating and working to resolve them. We have deployed fixes to mitigate the issue and will continue to monitor the situation to prevent future occurrences. We apologize for any inconvenience this may have caused. https://status.webhero.com.my/incident/123673 Wed, 05 Oct 2022 14:06:00 -0000 https://status.webhero.com.my/incident/123673#56b7ebf62fe21b7f7965579d7fc4351c521678ce57cccbf3156e20afea4de319 Both of our networks (including the backup internet) are currently unavailable. One of the power sources appears to be malfunctioning. We are still awaiting more information from Datacenter. https://status.webhero.com.my/incident/123673 Wed, 05 Oct 2022 14:06:00 -0000 https://status.webhero.com.my/incident/123673#56b7ebf62fe21b7f7965579d7fc4351c521678ce57cccbf3156e20afea4de319 Both of our networks (including the backup internet) are currently unavailable. One of the power sources appears to be malfunctioning. We are still awaiting more information from Datacenter. https://status.webhero.com.my/incident/123673 Wed, 05 Oct 2022 14:06:00 -0000 https://status.webhero.com.my/incident/123673#56b7ebf62fe21b7f7965579d7fc4351c521678ce57cccbf3156e20afea4de319 Both of our networks (including the backup internet) are currently unavailable. One of the power sources appears to be malfunctioning. We are still awaiting more information from Datacenter. https://status.webhero.com.my/incident/112473 Wed, 24 Aug 2022 18:52:00 -0000 https://status.webhero.com.my/incident/112473#b59ed0debd4cdae1868054f1074ae721b7e3b96d0d2bd9793fd69ebfa653d13d Since 2 a.m. today, we have been experiencing hourly attack. It's unclear what motivated the attack. Due to the attack, the server's connection is slower. https://status.webhero.com.my/incident/112473 Wed, 24 Aug 2022 18:52:00 -0000 https://status.webhero.com.my/incident/112473#b59ed0debd4cdae1868054f1074ae721b7e3b96d0d2bd9793fd69ebfa653d13d Since 2 a.m. today, we have been experiencing hourly attack. It's unclear what motivated the attack. Due to the attack, the server's connection is slower. https://status.webhero.com.my/incident/112473 Wed, 24 Aug 2022 18:52:00 -0000 https://status.webhero.com.my/incident/112473#b59ed0debd4cdae1868054f1074ae721b7e3b96d0d2bd9793fd69ebfa653d13d Since 2 a.m. today, we have been experiencing hourly attack. It's unclear what motivated the attack. Due to the attack, the server's connection is slower. https://status.webhero.com.my/incident/111960 Tue, 23 Aug 2022 11:18:00 -0000 https://status.webhero.com.my/incident/111960#1a65d9cbc790d5d254307e61c97cedf2a940451396928f95e3d4ff6b0e59e601 A larger-scale DDOS attack has been detected and is currently bringing down our servers. Our engineers are working to alleviate the issue. Update: We have detected a brief period of inaccessibility and are currently back online. https://status.webhero.com.my/incident/111960 Tue, 23 Aug 2022 11:18:00 -0000 https://status.webhero.com.my/incident/111960#1a65d9cbc790d5d254307e61c97cedf2a940451396928f95e3d4ff6b0e59e601 A larger-scale DDOS attack has been detected and is currently bringing down our servers. Our engineers are working to alleviate the issue. Update: We have detected a brief period of inaccessibility and are currently back online. https://status.webhero.com.my/incident/111960 Tue, 23 Aug 2022 11:18:00 -0000 https://status.webhero.com.my/incident/111960#1a65d9cbc790d5d254307e61c97cedf2a940451396928f95e3d4ff6b0e59e601 A larger-scale DDOS attack has been detected and is currently bringing down our servers. Our engineers are working to alleviate the issue. Update: We have detected a brief period of inaccessibility and are currently back online. https://status.webhero.com.my/incident/111561 Mon, 22 Aug 2022 00:10:00 -0000 https://status.webhero.com.my/incident/111561#2876878c019b7240aa4e33ab4adbf9a0b962927e28661e709f192b1ef7c07b84 We discovered a problem with the connection. Our servers are under DDOS attack, which is causing connection instability. We have done everything possible to mitigate the DDOS attack, but it is still ongoing. This page will be updated whenever there is an update. https://status.webhero.com.my/incident/99795 Tue, 05 Jul 2022 09:20:00 -0000 https://status.webhero.com.my/incident/99795#df6776b32ed6e89913a06a41a6c6dd87aa749c46e8e52bac636fb9daac6de493 We are facing some SMTP issue where all email seems to bounce back to sender in the last 30 minutes. We have our server admin looking into it and we hope that this technical issue will be resolved ASAP. Thank for understanding. https://status.webhero.com.my/incident/78665 Fri, 01 Apr 2022 15:45:00 -0000 https://status.webhero.com.my/incident/78665#1fb5430bfccc797b462591e706d654943c61604e20ff8c01e2b55c5df08df045 Maintenance completed https://status.webhero.com.my/incident/78665 Fri, 01 Apr 2022 15:45:00 -0000 https://status.webhero.com.my/incident/78665#1fb5430bfccc797b462591e706d654943c61604e20ff8c01e2b55c5df08df045 Maintenance completed https://status.webhero.com.my/incident/78665 Fri, 01 Apr 2022 15:45:00 -0000 https://status.webhero.com.my/incident/78665#1fb5430bfccc797b462591e706d654943c61604e20ff8c01e2b55c5df08df045 Maintenance completed https://status.webhero.com.my/incident/78665 Fri, 01 Apr 2022 15:00:00 -0000 https://status.webhero.com.my/incident/78665#68f6342dfefc668e92a2b091b46f58070dcbbffd61ae98b219567629ba8c21a8 We are pleased to announce that we will be upgrading our Linux server to the most recent Cloudlinux operating system During this upgrade, our server is expected to be unavailable for 45 minutes. Thank you for your patience, and please accept our apologies for any inconvenience. https://status.webhero.com.my/incident/78665 Fri, 01 Apr 2022 15:00:00 -0000 https://status.webhero.com.my/incident/78665#68f6342dfefc668e92a2b091b46f58070dcbbffd61ae98b219567629ba8c21a8 We are pleased to announce that we will be upgrading our Linux server to the most recent Cloudlinux operating system During this upgrade, our server is expected to be unavailable for 45 minutes. Thank you for your patience, and please accept our apologies for any inconvenience. https://status.webhero.com.my/incident/78665 Fri, 01 Apr 2022 15:00:00 -0000 https://status.webhero.com.my/incident/78665#68f6342dfefc668e92a2b091b46f58070dcbbffd61ae98b219567629ba8c21a8 We are pleased to announce that we will be upgrading our Linux server to the most recent Cloudlinux operating system During this upgrade, our server is expected to be unavailable for 45 minutes. Thank you for your patience, and please accept our apologies for any inconvenience. https://status.webhero.com.my/incident/77946 Sat, 26 Mar 2022 08:15:00 -0000 https://status.webhero.com.my/incident/77946#da50e839ba8165fc18d0c7ec90544a6e1ca8d5398eb8bb84b4fc7295b430c378 Maintenance completed https://status.webhero.com.my/incident/77946 Sat, 26 Mar 2022 08:15:00 -0000 https://status.webhero.com.my/incident/77946#da50e839ba8165fc18d0c7ec90544a6e1ca8d5398eb8bb84b4fc7295b430c378 Maintenance completed https://status.webhero.com.my/incident/77946 Sat, 26 Mar 2022 08:15:00 -0000 https://status.webhero.com.my/incident/77946#da50e839ba8165fc18d0c7ec90544a6e1ca8d5398eb8bb84b4fc7295b430c378 Maintenance completed https://status.webhero.com.my/incident/77946 Sat, 26 Mar 2022 08:00:00 -0000 https://status.webhero.com.my/incident/77946#33712f7579c4c6e796772a467127037e069bb4cd19cf0e5f599f1f13c9251cbb Our server will be updated tomorrow (26 March) at 4pm Malaysia time. Our server will be unavailable for 10 minutes during the updating process. No action is required from you. Why are we upgrading? The purpose is to prepare our server for the latest PHP version and other related applications. On the same hardware, the new PHP version performs 47.10 percent faster and can handle 50% more requests than PHP7.2. https://status.webhero.com.my/incident/77946 Sat, 26 Mar 2022 08:00:00 -0000 https://status.webhero.com.my/incident/77946#33712f7579c4c6e796772a467127037e069bb4cd19cf0e5f599f1f13c9251cbb Our server will be updated tomorrow (26 March) at 4pm Malaysia time. Our server will be unavailable for 10 minutes during the updating process. No action is required from you. Why are we upgrading? The purpose is to prepare our server for the latest PHP version and other related applications. On the same hardware, the new PHP version performs 47.10 percent faster and can handle 50% more requests than PHP7.2. https://status.webhero.com.my/incident/77946 Sat, 26 Mar 2022 08:00:00 -0000 https://status.webhero.com.my/incident/77946#33712f7579c4c6e796772a467127037e069bb4cd19cf0e5f599f1f13c9251cbb Our server will be updated tomorrow (26 March) at 4pm Malaysia time. Our server will be unavailable for 10 minutes during the updating process. No action is required from you. Why are we upgrading? The purpose is to prepare our server for the latest PHP version and other related applications. On the same hardware, the new PHP version performs 47.10 percent faster and can handle 50% more requests than PHP7.2. https://status.webhero.com.my/incident/69135 Fri, 04 Feb 2022 14:15:00 -0000 https://status.webhero.com.my/incident/69135#f93a7d470f5bcb9400229d11bc674191b680413a55bd2f073a23ef89666f6ecb Maintenance completed https://status.webhero.com.my/incident/69135 Fri, 04 Feb 2022 14:15:00 -0000 https://status.webhero.com.my/incident/69135#f93a7d470f5bcb9400229d11bc674191b680413a55bd2f073a23ef89666f6ecb Maintenance completed https://status.webhero.com.my/incident/69135 Fri, 04 Feb 2022 14:15:00 -0000 https://status.webhero.com.my/incident/69135#f93a7d470f5bcb9400229d11bc674191b680413a55bd2f073a23ef89666f6ecb Maintenance completed https://status.webhero.com.my/incident/69135 Fri, 04 Feb 2022 14:00:00 -0000 https://status.webhero.com.my/incident/69135#58117db82da928153abededfc1c9dc22cdc3b16d9640793e602291c29bfc84a3 We'll be performing a server upgrade to improve software functionality and stability. During this time, you'll experience a short 3 to 5 minutes of downtime. As always, our customer service team is available for any questions or concerns. Thank you for your understanding. https://status.webhero.com.my/incident/69135 Fri, 04 Feb 2022 14:00:00 -0000 https://status.webhero.com.my/incident/69135#58117db82da928153abededfc1c9dc22cdc3b16d9640793e602291c29bfc84a3 We'll be performing a server upgrade to improve software functionality and stability. During this time, you'll experience a short 3 to 5 minutes of downtime. As always, our customer service team is available for any questions or concerns. Thank you for your understanding. https://status.webhero.com.my/incident/69135 Fri, 04 Feb 2022 14:00:00 -0000 https://status.webhero.com.my/incident/69135#58117db82da928153abededfc1c9dc22cdc3b16d9640793e602291c29bfc84a3 We'll be performing a server upgrade to improve software functionality and stability. During this time, you'll experience a short 3 to 5 minutes of downtime. As always, our customer service team is available for any questions or concerns. Thank you for your understanding. https://status.webhero.com.my/incident/66390 Sun, 16 Jan 2022 03:23:00 -0000 https://status.webhero.com.my/incident/66390#83c84a772fa82405902a9d66b656ddebf6c32af706115ed9debd81ddb06172bc We make a simple update to our server software and it was having a short 3 minutes downtime during the restart process. https://status.webhero.com.my/incident/64246 Thu, 30 Dec 2021 11:40:00 -0000 https://status.webhero.com.my/incident/64246#c975b4146af4cda121c91fc00760d695d0fc34bdcaf45770e709804df6a7b8d9 We are aware of the SSL connection error if a website visitor is outside of Malaysia. It could be just a false positive detection by our minoring software regarding SSL issue. https://status.webhero.com.my/incident/62108 Sun, 12 Dec 2021 07:44:00 -0000 https://status.webhero.com.my/incident/62108#5cb60ad29e283aa1d22cf7f492c56c2459c7a59f6d4be58e9191ac8efce8ff60 We have detected a SSL error for traffic trying to access overseas. The issue has been resolved as it was just intermittent downtime at the ISP level. https://status.webhero.com.my/incident/55210 Mon, 27 Sep 2021 17:30:00 -0000 https://status.webhero.com.my/incident/55210#6ebceddd942129637ae3c161afa6752c04d17095f481a1b066de81858ba8c949 Maintenance completed https://status.webhero.com.my/incident/55210 Mon, 27 Sep 2021 17:30:00 -0000 https://status.webhero.com.my/incident/55210#6ebceddd942129637ae3c161afa6752c04d17095f481a1b066de81858ba8c949 Maintenance completed https://status.webhero.com.my/incident/55210 Mon, 27 Sep 2021 17:30:00 -0000 https://status.webhero.com.my/incident/55210#6ebceddd942129637ae3c161afa6752c04d17095f481a1b066de81858ba8c949 Maintenance completed https://status.webhero.com.my/incident/55210 Mon, 27 Sep 2021 17:00:00 -0000 https://status.webhero.com.my/incident/55210#4e2c8b0cc7ae24d5873e6c68d13b47ab4a69675b20e7891f243627b6198bf04e The existing server is currently under stress with traffic increasing, causing server performance to degrade. We will be upgrading our existing router to a new, powerful router by 28 September 2021 (1am midnight). There is expected 5-10 mins down time for the server to be back online. There's no action needed from your end. https://status.webhero.com.my/incident/55210 Mon, 27 Sep 2021 17:00:00 -0000 https://status.webhero.com.my/incident/55210#4e2c8b0cc7ae24d5873e6c68d13b47ab4a69675b20e7891f243627b6198bf04e The existing server is currently under stress with traffic increasing, causing server performance to degrade. We will be upgrading our existing router to a new, powerful router by 28 September 2021 (1am midnight). There is expected 5-10 mins down time for the server to be back online. There's no action needed from your end. https://status.webhero.com.my/incident/55210 Mon, 27 Sep 2021 17:00:00 -0000 https://status.webhero.com.my/incident/55210#4e2c8b0cc7ae24d5873e6c68d13b47ab4a69675b20e7891f243627b6198bf04e The existing server is currently under stress with traffic increasing, causing server performance to degrade. We will be upgrading our existing router to a new, powerful router by 28 September 2021 (1am midnight). There is expected 5-10 mins down time for the server to be back online. There's no action needed from your end. https://status.webhero.com.my/incident/55209 Mon, 27 Sep 2021 00:10:00 -0000 https://status.webhero.com.my/incident/55209#1008111dbca1aebde6479e49e5e6e0f7dc88aa0d14bf70758ec4643272e1944c We detected some issues again this morning around 8am that some of the traffic packages are lose causing slower loading time and very short down time. This is cause by web traffic is overloaded at secondary route at data centre. There will be a planned maintenance to switch to a new primary router at midnight tomorrow. https://status.webhero.com.my/incident/55209 Mon, 27 Sep 2021 00:10:00 -0000 https://status.webhero.com.my/incident/55209#1008111dbca1aebde6479e49e5e6e0f7dc88aa0d14bf70758ec4643272e1944c We detected some issues again this morning around 8am that some of the traffic packages are lose causing slower loading time and very short down time. This is cause by web traffic is overloaded at secondary route at data centre. There will be a planned maintenance to switch to a new primary router at midnight tomorrow. https://status.webhero.com.my/incident/55209 Mon, 27 Sep 2021 00:10:00 -0000 https://status.webhero.com.my/incident/55209#1008111dbca1aebde6479e49e5e6e0f7dc88aa0d14bf70758ec4643272e1944c We detected some issues again this morning around 8am that some of the traffic packages are lose causing slower loading time and very short down time. This is cause by web traffic is overloaded at secondary route at data centre. There will be a planned maintenance to switch to a new primary router at midnight tomorrow. https://status.webhero.com.my/incident/55161 Sun, 26 Sep 2021 04:05:00 -0000 https://status.webhero.com.my/incident/55161#6cd7c34d8ec0f01a36166fd46b7b579572d6bcee485c457bc77f2264fed8c1bb Our server is suffering from a short downtime and degraded performance. Our team has started working on restoring the service. The incident is caused by a network issue. We have submitted a request to inform upstream and ISP providers to resolve the issue. https://status.webhero.com.my/incident/55161 Sun, 26 Sep 2021 04:05:00 -0000 https://status.webhero.com.my/incident/55161#6cd7c34d8ec0f01a36166fd46b7b579572d6bcee485c457bc77f2264fed8c1bb Our server is suffering from a short downtime and degraded performance. Our team has started working on restoring the service. The incident is caused by a network issue. We have submitted a request to inform upstream and ISP providers to resolve the issue. https://status.webhero.com.my/incident/55161 Sun, 26 Sep 2021 04:05:00 -0000 https://status.webhero.com.my/incident/55161#6cd7c34d8ec0f01a36166fd46b7b579572d6bcee485c457bc77f2264fed8c1bb Our server is suffering from a short downtime and degraded performance. Our team has started working on restoring the service. The incident is caused by a network issue. We have submitted a request to inform upstream and ISP providers to resolve the issue. https://status.webhero.com.my/incident/53466 Sun, 22 Aug 2021 07:10:00 -0000 https://status.webhero.com.my/incident/53466#300262db3a4ec72560c2fffa762d7b2e00b7dbd3bd02328b25b5df7c467d89b2 Maintenance completed https://status.webhero.com.my/incident/53466 Sun, 22 Aug 2021 07:10:00 -0000 https://status.webhero.com.my/incident/53466#300262db3a4ec72560c2fffa762d7b2e00b7dbd3bd02328b25b5df7c467d89b2 Maintenance completed https://status.webhero.com.my/incident/53466 Sun, 22 Aug 2021 07:10:00 -0000 https://status.webhero.com.my/incident/53466#300262db3a4ec72560c2fffa762d7b2e00b7dbd3bd02328b25b5df7c467d89b2 Maintenance completed https://status.webhero.com.my/incident/53466 Sun, 22 Aug 2021 07:00:00 -0000 https://status.webhero.com.my/incident/53466#dc8141f1b4698926abda519b1aa4ed676e53b42d1b25e21f205c0768b5342ef7 We'll be performing a server upgrade to improve software functionality and stability. During this time, you'll experience a short 3 to 5 minutes of downtime. As always, our customer service team is available for any questions or concerns. Thank you for your understanding, https://status.webhero.com.my/incident/53466 Sun, 22 Aug 2021 07:00:00 -0000 https://status.webhero.com.my/incident/53466#dc8141f1b4698926abda519b1aa4ed676e53b42d1b25e21f205c0768b5342ef7 We'll be performing a server upgrade to improve software functionality and stability. During this time, you'll experience a short 3 to 5 minutes of downtime. As always, our customer service team is available for any questions or concerns. Thank you for your understanding, https://status.webhero.com.my/incident/53466 Sun, 22 Aug 2021 07:00:00 -0000 https://status.webhero.com.my/incident/53466#dc8141f1b4698926abda519b1aa4ed676e53b42d1b25e21f205c0768b5342ef7 We'll be performing a server upgrade to improve software functionality and stability. During this time, you'll experience a short 3 to 5 minutes of downtime. As always, our customer service team is available for any questions or concerns. Thank you for your understanding,